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*008130607s1999    no            000 0 eng d
*00901180cam a2200265 c 4500
*019  $bl
*035  $a(EXLNZ-47BIBSYS_NETWORK)999905966994702201
*035  $a(NO-LaBS)14072362(bibid)
*035  $a(NO-TrBIB)093102216
*035  $a(NO-TrBIB)990596699
*035  $a990596699-47bibsys_network
*040  $aNO-TrBIB$bnob$ekatreg
*1001 $aAndreassen, Tor Wallin$d1955-$0(NO-TrBIB)90389542$_14974300
*24510$aCustomer satisfaction :$ban indicator of public services' efficiency and effectiveness$cby Tor Wallin Andreassen and Jan Terje Henriksen
*260  $aSandvika$bNorwegian Institute for Research in Marketing$c1999
*300  $a41 bl.$bill.
*4901 $aWorking paper series NiM / NIM, Norwegian Institute for Research Marketing$vWP 99-05
*533  $aElektronisk reproduksjon$b[Norge]$cNasjonalbiblioteket Digital$d2009-08-29
*588  $aSpisstittel
*7001 $aHenriksen, Jan Terje$d1965-$0(NO-TrBIB)97035830$_23657400
*830 0$aWorking paper series NiM (trykt utg.)$x0805-942x$vWP 99-05$w999109453904702201$_26805200
*85641$3Fulltekst$uhttps://urn.nb.no/URN:NBN:no-nb_digibok_2009080600040$yNettbiblioteket$zDigital representasjon
*901  $a80
*999  $aoai:nb.bibsys.no:999905966994702202$b2021-11-14T21:11:02Z$z999905966994702202
^