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*1001 $aGummesson, Evert$0(NO-TrBIB)90053104$_26574100
*24510$aQuality of products and services :$ba tentative synthesis between two models : paper to be presented at the American Marketing Association's sixth annual Services Marketing Conference, San Diego, September 27-30, 1987$cby Evert Gummesson and Christian Grönroos
*260  $aKarlstad$bService Research Center, CTF$c1987
*300  $a19 s.
*4901 $aForskningsrapport / Høgskolan i Karlstad$v87:3
*7001 $aGrönroos, Christian$0(NO-TrBIB)90086537$_17167400
*7112 $aAmerican marketing association (Congress)$0(NO-TrBIB)90591752$_112123400
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