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*080  $a658.818$2UDC Medium edition
*24500$aRelationship marketing for competitive advantage :$bwinning and keeping customers$c[edited by] Adrian Payne ... [et al.]
*260  $aGuildford$bButterworth Heinemann$c1995
*300  $aX, 304 s.$bill.
*500  $aOgså utgitt: Oxford : Butterworth-Heinemann, 1998.
*650 0$aCustomer services$_42106200
*650 0$aMarketing$_13018600
*650 0$aQuality control$_11388700
*653  $arelasjonsmarkedsføring$amarkedsføring$_105882200
*7001 $aPayne, Adrian$0(NO-TrBIB)90696702$_42565700
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