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*1001 $aPike, John$0(NO-TrBIB)90717265$_93725200
*24510$aTQM in action :$ba practical approach to continuous performance improvement$cJohn Pike and Richard Barnes
*250  $a2nd ed.
*260  $aLondon$bChapman & Hall$c1996
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*7001 $aBarnes, Richard$0(NO-TrBIB)90717266$_93725400
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