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*24510$aCustomer-responsive management :$bthe flexible advantage$cFrank W. Davis, Karl B. Manrodt
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*300 $aXVII, 416 s.$bfig.
*4901 $aThe Blackwell business dimension in total quality series
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*7001 $aManrodt, Karl B.$0(NO-TrBIB)98001910$_74635900
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