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*24614$aBest practice for service support
*250 $a6th impr. with amendments
*260 $aLondon$bTSO$c2002
*300 $aXVIII, 308 s.$bfig.
*4901 $aITIL managing IT services
*500 $a"Written by: Michiel Berkhout ... [et al.]" - Forord
*500 $a1. utg. 2000
*500 $aPå omslaget: ITIL the key to managing IT services
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*7001 $aBerkhout, Michiel$0(NO-TrBIB)4100861$_67095000
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*7400 $aBest practice for service support
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^
