*0011357763 *008031007s2003 xx# 000 0 nob *019 $bk *08230$a158.2 *100 $aHagen, Ingvild$_129486500 *245 $aKlarer du å si unnskyld? *300 $aS. 56-57 *650 $akonflikthåndtering$9nor$2norart$_128994700 *773 $tBedre helse$gÅrg. 19, nr 5 (2003)$x0802-6149$w(NO-LaBS)709994(tnr) *999 $z300334118$anorart:300334118 ^