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*020  $a0113300158$qh.$qdubl.
*035  $a(EXLNZ-47BIBSYS_NETWORK)990417495374702201
*035  $a(NO-LaBS)13919554(bibid)
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*080  $a681.3
*24500$aService support$cOGC
*24614$aBest practice for service support
*250  $a6th impr. with amendments
*260  $aLondon$bTSO$c2002
*300  $aXVIII, 308 s.$bfig.
*4901 $aITIL managing IT services
*500  $a"Written by: Michiel Berkhout ... [et al.]" - Forord
*500  $a1. utg. 2000
*500  $aPå omslaget: ITIL the key to managing IT services
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*7001 $aBerkhout, Michiel$0(NO-TrBIB)4100861$_67095000
*7102 $aOGC (Storbritannia)$0(NO-TrBIB)7065690$_67095100
*7400 $aBest practice for service support
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*85642$3Forlagets beskrivelse (kort)$uhttps://contents.bibs.aws.unit.no/?isbn=0113300158
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