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*1001 $aNysveen, Herbjørn$d1966-$0(NO-TrBIB)90532684$4aut$_38322800
*24510$aSelf service technology :$ban overview of existing research$cby Herbjørn Nysveen, Per E. Pedersen
*260  $aBergen$bInstitute for Research in Economics and Business Administration$c2011
*300  $a53 s.
*4901 $aWorking paper / Samfunns- og næringslivsforskning$vno. 05/11
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*500  $aSNF-prosjekt: Best practices and empirical analysis for the improvement of customer experience
*7001 $aPedersen, Per Egil$0(NO-TrBIB)90880936$4aut$_11471900
*7102 $aBest practices and empirical analysis for the improvementof customer experience (prosjekt)$0(NO-TrBIB)11047220$_41437500
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